External Jet

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HP Printer network/jet direct issue....?

We have several printers with external jet direct boxes attached. Periodically the printers will stop printing. The jobs go into the queue and sit there and eventually error out. You can ping the jet direct box, access the web page and the printer status is ready. Once the jet direct box is restart all works as it should. My question is has anyone run across this problem. I don’t believe it’s a network issue since the jet direct box never looses connection w/ the network. We have tried several different jet direct boxes and even re-ran the network line from the wall to the patch panel. We have also replaced all the cabling (both the network cables and the USB cables). As I mentioned this is happening on several printers (models: 1300, 1320, 1200, 2605...etc) the firmware is not upgradeable on the external jet direct 175x. Printers are connected via USB cable to the HP Jet Direct 175. All printing is done through a shared print queue that is setup.
Any ideas? Thanks..

Try power cycling the external jet direct boxes - I used to work with internal jet direct cards which would go dormant until being power cycled.

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